Why there has been no audience ffedback for our first showing of the music video

Basically when we previewed the first viewing of our music video we had massive technical problems, the video jumped the whole time which resulted in everything being out of time, this meant that the target audience that we gave the questions to could not really give us any relevant feedback as a result of the video not being what it should be, the basic feedback that i received was, make the video l; less jumpy, this meant that all the feedback we got was void and we had to invite a few people to have private viewing at another time and took advice down from there, this resulted in the cutting of too scenes that we to full of effects, as that is what the majority of our target audience said